· MANAGEMENT TRANSITION
· FACILITATE PLANNING
· CULTURE AUDITS/ATTITUDE AND CLIMATE SURVEY
· FACILITATE RESTRUCTURING OF THE ORGANIZATION
· PROBLEM SOLVING
MONITOR ORGANIZATIONAL STRESS
BUILD/IMPROVE BOARD/STAFF RELATIONSHIPS
Organizations Change Their Culture
Today's dynamic business arena requires new
ways of doing things as well as different management environments.
But change, no matter how slight, is never easy. To influence
what people value, as well as how they think and act, requires
a planned concerted effort.
culture is the culprit of many failed change efforts. We can help.
One of our primary services is to assist organizations plan culture
changes-and establish new values, directions and goals.
start by analyzing the current environment, comparing it to the
desired future goal. Then we identify the critical issues - which
might enhance or block, the organizations move toward this future
state. Action planning occurs, relevant strategies are formulated
and follow-up evaluations planned. These efforts may be proactive,
i.e., planning for the future. Or problem centered, i.e., responding
to current issues.
Change issues we can help you with include: quality, productivity,
customer service, teamwork, employee empowerment, decentralization,
and many more.
Corporate Culture Following Mergers or Acquisitions
Very often, mergers and acquisitions fuel the
success, and survival of an organization. But sometimes, before
that success can be fully enjoyed, trauma and chaos must be dealt
Our approach helps you anticipate and react to these negative
forces. We believe that successful mergers and acquisitions require
an integration of diverse corporate cultures, and a reconciliation
of differences in the organization's missions, goals and values.
High Performance Teams
Specialization and diversification in today's
workplace has created a need for greater coordination, collaboration
and communication. In a word, teamwork.
Unfortunately, many organizations believe that if you put a group
of professionals together for a period of time, they will automatically
turn into a high performance team. But that is not the way it
always happens. Teamwork requires specific skills and techniques.
By analyzing the strengths and weaknesses of newly formed or existing
teams, we improve their coordination, communication and productivity.
Our team building efforts are tailored to the needs of the organization as well as the teams. We can work with intra/inter-departmental teams, quality teams, project or task teams, multi-level management or executive teams or the other inter-disciplinary teams.
Pre-assessments are done to obtain baseline data on pertinent issues affecting the group. We then develop relevant team building actions that deal with real issues and enhance skills. Change and progress are assessed, and systems are set up to ensure the long lasting success of the team.
Customer Service Excellence
Organizations are finding it harder to differentiate
their products and services from those of their competitors. More
and more, they are learning that the key to their success is satisfied
To help organizations establish a corporate culture that fosters
customer service excellence, we use a multi-faceted approach in
contrast to the "smile training" offered by other firms. We focus
on analyzing current customer service levels, developing systems
that build a long lasting culture of excellence, training managers
and employees, and evaluating progress.
Our ultimate goal is to institutionalize customer service excellence
by integrating it into every aspect of the environment - ensuring
more tangible results.
conflict can impact the productivity and quality of any organization.
It can also divert and diminish employee energy.
help organizations identify the underlying causes of a conflict
- and implement immediate, intermediate and long-term resolutions.
We facilitate the resolution of problems among individuals or
groups, including unresolved conflicts, which impact productivity
interventions utilize a variety of proven models, providing the
necessary structure and focus to assure a positive and successful
outcome. Our strategies are based on data collected from your
organization. And the techniques we help you implement are tailored
to your needs. Individuals learn skills for independently resolving
current as well as future conflicts.
New managers face the dilemma of "learning the organization,"
and showing immediate results.
utilize, an innovative method to facilitate the "changing of the
guard" in corporate, political and governmental arenas. Using
this method, transitions are smoother and more efficient. Get
acquainted time is reduced, and new managers or key staff are
quickly integrated into ongoing operations. Information is generated
about past and present expectations. And the results are solid
decisions - establishing clear role expectations, priorities and
tailored approach is applicable to the transition of new CEOs,
presidents, chairpersons, and division or department directors/VPs.
In today's chaotic world, organizations must
design plans for an uncertain tomorrow with a greater assurance
of meeting their objectives.
meet this need, we facilitate strategic or long-range planning;
tactical or shorter term planning; and operational, or day-to-day
addition, we help plan major organizational changes that can be
implemented with minimum trauma or negative impact. We also help
organizations develop their vision, values and mission statement.
We can facilitate the full process, or any part of the process,
to meet clients' needs. Because planning is unique to each organization,
our approach is tailored, providing a great degree of built-in
flexibility for individual clients.
Audits/Attitude and Climate Surveys
Successful organizations measure their performance against established
standards. Employee attitude and organization climate surveys
are measures that have proven highly effective in measuring that
performance and establishing a baseline. Similarly, culture audits
are an important initial step in our culture change and merging
survey process is developed to meet client needs and circumstances,
providing optimal flexibility in the design, administration, analysis
and feedback of survey data.
The process provides tailored feedback reports for individual
managers and organizational units. And also provides on-site facilitation
of action planning to address issues arising from the data. Managers
learn similar methods of providing survey feedback to their staff.
Restructuring of the Organization
Typically, reorganization or restructuring is not the remedy of
first resort. There are, however, certain organizational problems
or circumstances that definitely require structural solutions.
Our restructuring interventions are highly tailored and applicable
to reducing hierarchy, downsizing, or efficiency reviews. We use
a tried and proven organization design model, which generates
options for senior managers to consider.
Features include: maximum participation by organization representatives;
an open process which assures employee buy-in; and reduction of
rumors and anxiety, normally accompanying this type of organization
solving skills are vital to the success of every organization.
Yet the honing of these skills is often ignored - usually with
negative results. Employees are not given a forum to contribute
solutions. This inhibits employee empowerment and participation.
To meet this need, we offer specific strategies to help managers
tap employee creativity and solve existing problems. We also help
executives identify and resolve problems relating to quality,
service, morale, turnover and change.
a work environment, there are numerous factors, which create organizational
stress. Some of these factors are natural - and unavoidable -
in today's dynamic workplace. Other variables, however, are controllable
and avoidable. By addressing these concerns, we can minimize stress
as well as the excessive human and financial costs incurred.
begin by assessing the overall environment in order to identify
these organizational stressors. Action plans then target issues
which most impact organizational health.
This intervention can be used in conjunction with stress management
workshops, which provide managers and staff with the skills they
need to cope with work related stressors.
Teamwork between the Board of Directors and the Executive Staff
is often strained. Our approach helps identify and bridge the
gap between these groups.
We minimize conflict and role ambiguity related to policy vs.
operational functions. Strategies are highly participative, engendering
commitment and clarity for future endeavors. We stimulate board/staff
role clarity, improved communication, operating procedures and
decision making processes. In addition, we ensure shared leadership
in diagnosing and improving future board/staff dysfunctions.
Corporate Management Developers and Health Management Consultants, Inc. work internationally and throughout the United States. Recent major projects have been in Houston, Dallas, Washington DC, Los Angeles, San Francisco, New York, Boston, Chicago, Miami, Atlanta and Ft. Lauderdale.
Corporate Management Developers, Inc.
3111 North Ocean Drive, Ste. 1402 Hollywood, FL 33019
Phone: (954) 961-1663 Fax: (954) 921-1770
1985 B Villa Ridge Drive, Reston, VA 20191 Phone: (703) 620-0090